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Privacy Policy

Internet Privacy Policy

A. Introduction

Sino Hotels (referred to herein as "Sino ", "we", "us", or "our") recognises that privacy is an important issue. This Internet Privacy Policy informs you about the type of personal information we collect on this website, the third parties with whom we might share such information, and how you can review or change the personal information you provide to us. We are dedicated to respecting your privacy safeguarding your personally identifiable information.

Providing your personal data to us is voluntary however if you do not provide this information we may not be able to provide you with the products, services or information you have requested.

You must at all times ensure the accuracy and correction of your personal information. You will notify us immediately of any changes to relevant personal data so that we can update our records. To the extent permitted by law, we may take any action with respect to your personal information that we deem necessary or appropriate if we believe that it may cause us, or any third party, to suffer any loss, liability or damage.

You agree that where, in connection with our website, you submit personal information relating to third parties, you will have their express consent to do so and that you will be responsible for any claim they may have that their information has been misappropriated from them or provided to us without their consent.

Additional information about the terms of use of our website is available in our Site Usage Agreement. Please click here for further information.

This Internet Privacy Policy applies only to the personal information that is collected on those websites where we post this policy (i.e. not information collected elsewhere,) including The Fullerton Hotel Singapore, The Fullerton Bay Hotel Singapore, The Royal Pacific Hotel & Towers, City Garden Hotel, Hong Kong Gold Coast Hotel, Island Pacific Hotel, The Pottinger Hong Kong, The Olympian Hong Kong, Hong Kong, Gold Coast Yacht & Country Club.

Whilst we will take all reasonable steps and security measures to protect your personal information, we cannot guarantee the security of any personal information you disclose online. You accept the inherent security implications of dealing online over the Internet and will not hold us responsible for any breach of security unless we have been negligent and then only to the limits set out in the Site Usage Agreement.

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B. Categories of Information We Collect and Direct Marketing

1. Categories of Information We Collect

We may request information in several areas of this website. If you are unwilling or unable to provide this information we may not be able to provide you with the services (including reservations), information or products requested by you or allow you to submit a valid entry in a promotion or contest.


The information we collect may include but not limited to:
I. Your personal information such as your name, gender, date of birth, marital status, occupation and the particulars of your registered status with any of our subsidiaries, associated companies and / or partners;
II. Your contact information such as your telephone numbers, mailing addresses, e-mail addresses and fax numbers;
III. Your login and password details;
IV. Your favourite hotels and charities;
V. Your communication preferences;
VI. Your responses to market surveys and contests conducted by us or on our behalf.

Making Reservations:
When you make a reservation or purchase hotel accommodation, your request will be passed to a Sino Hotel's reservation website that will request your name and address along with other information which personally identifies you to assist with your reservation and stay such as credit card information including its number and related details, date of arrival / departure, membership number (if any), and room preferences.

We also collect personal information in relation to the following services:

Sweepstakes and Contests
On occasion, we conduct sweepstakes and contests that offer the opportunity to win prizes. Each sweepstake has its own Terms and Conditions. Some sweepstakes require you to choose to enter and for others you will be entered automatically if certain Terms and Conditions are met (e.g., making a reservation with a certain credit card). As part of entering a sweepstake, certain personally identifiable information such as name, credit card details and email address may be required.

Contacting Us by E-mail with Questions or Comments
When you send us an email from one of our sites, we may retain information such as the content, your email address, our response, and the text of any follow-up questions you may have. We may use this information, for example, to measure how effectively we address customer concerns online, to personalise your experience, and to continuously improve our service to you. Please click here to view the Site Usage Agreement for more details on the use of materials you submit to us.

Electronic Postcards and Forwarding to Friends
From time to time our websites may offer a feature that allows you to send an electronic postcard or otherwise share a message with a friend. If you choose to do so, we will ask you for your name and e-mail address, and the recipient's name and e-mail address, along with the text of any message you choose to include.

Online Surveys
Occasionally, we may conduct online surveys to better understand the effectiveness of our websites. Your participation in these surveys is voluntary. Information collected by us when you participate in a survey may include name, street address and e-mail address.

If you choose to apply for employment online, you will be required to provide your name, street address, telephone number, email address and the name of the college you attended. You will also be asked to provide other relevant information for such purpose, e.g. to attach your resume into our electronic form. You will be asked to provide your email address if you choose to be notified of any future openings.

User account
When making a reservation, we may offer you the option to register for an account with us. We will ask you to select a username and password, and provide your name and contact information. In addition, if you choose to, you can include credit card information, room preferences, and select the email newsletters to which you would like to subscribe.

Collection of Information Through Web Technologies
We may automatically track and collect your IP address, domain server, the type of computer and type of web browser you are using and use "cookies" to (i) customise website content specific to your interests, (ii) ensure that you do not see the same advertisement repeatedly, (iii) store your password so you do not have to re-enter it each time you use the sites and (iv) improve and update the websites. Some of the websites operated on our behalf are hosted and managed by other companies who may track and collect this information using cookies.

2. Direct Marketing
We may use your personal information to send marketing materials or make appropriate promotional offers to you. We may share your data or enable our Partner Companies to send direct marketing materials and make promotional offers to you if we feel these might be of interest to you. For promotional or marketing purposes, a list of classes of persons to whom your personal data may be transferred can be found at

The marketing or promotional materials may cover the following :

I room/apartment/house stay
II catering, food and beverage
III hotel and hospitality
IV any products, services or facilities which we think may be of interest to you

We shall not use your personal information for direct marketing or promotion purposes unless with your consent (or your indication of no objection).

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C. What are Cookies?

"Cookies" are small pieces of electronic information (specifically, a string of text) that your browser and your operating system store on your hard drive for record-keeping purposes. Cookies can store a user's ID and password, personalise home pages, identify which parts of a site have been visited and / or keep track of previous website use, selections or purchases.

Your Choice to Accept or Deny Cookies

You can choose whether to accept or deny cookies; your browser on your computer is often initially set to accept cookies. However, you can choose to deny cookies and continue browsing the sites.

Keep in mind that your choice to accept or deny a cookie is separate from your choice to accept / deny e-mail messages.

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D. Sharing Personal Information Collected on our Websites

On our website we collect information that you voluntarily provide in order for us and

1. Sino Hotels include The Fullerton Hotel Singapore, The Fullerton Bay Hotel Singapore, The Royal Pacific Hotel & Towers, City Garden Hotel, Hong Kong Gold Coast Hotel, Island Pacific Hotel,The Pottinger Hong Kong, The Olympian Hong Kong, Hong Kong Gold Coast Yacht & Country Club.

2. other Sino Group affiliate companies and their associates and successors (including the purchaser of the whole or part of our business)
3. our partners ("Partner Company") who may offer goods or services or information in relation to our business (including hotels, travel, entertainment, food and beverage, spa, conferencing, fashion, education, transportation, banking and other consumer products and services),and who have committed to us to comply with all applicable privacy laws, rules and regulations and / or
4. agents, contractors, sub-contractors or third party service providers (including the company provide the system for running the program or the fulfillment house for arranging the membership card and other service providers who support on service delivery to members or provide administrative, telecommunication, computer, or other services to us in connection with operation of our business)

We rely on third party service providers to help us deliver products and services, and programs, offering products and services, providing services in connection with our websites including communicating news and delivering promotional materials via e-mail and direct mail and administering sweepstakes and surveys.

We may aggregate statistics, responses to any surveys and questionnaires, traffic patterns and related site information and disclose such aggregate data to third parties for marketing, advertising or other promotional purposes but such aggregate data will not include any personal information. To enable us to monitor and improve our websites, we gather and record on our servers certain aggregated information about you when you use it, including without limitation, details of your operating system, browser version, domain name and IP address, the URL you came from and go to and the parts of our websites you visit. Such information is primarily used to provide you with an enhanced online experience.

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E. How to Access or Correct Your Personal Information

You are entitled to access and make changes to any personal data relating to your profile held in our database. You should update the personal data held by us whenever there is a change. If you have any questions about this Policy, or if you would like to submit a request for access to or change of the personal data and information that we maintain about you, please contact

Data Privacy Officer
Sino Hotels
The Royal Pacific Hotel & Towers,
China Hong Kong City, 33 Canton Road, Tsimshatsui, Kowloon
Hong Kong

We reserve the right to charge a reasonable fee for the processing of any such access request. As indicated above, all requests for access to your personal information must be submitted in writing. When communicating your request, please be sure to include your full name, address and telephone number so we can ascertain your identity, and specify clearly the type of enquiry and the original source of data collection.

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F. Changing and Accessing Your Membership Information

If you are an iPrestige member, the information you provided to us at the time of registration may be accessed, reviewed and updated at any time by signing in to your iPrestige profile.

To the extent required by applicable law, you may be able to request that we inform you about the personal information we maintain about you and, where appropriate, request that we update, correct and/or suppress personal information about you that we maintain in our active database. We will make all required updates and changes within the time specified by applicable law and, where permitted by law, may charge an appropriate fee to cover the costs of responding to the request. Such requests must be submitted to the following email address:

CRM Officer
Sino Hotels
The Royal Pacific Hotel & Towers,
China Hong Kong City, 33 Canton Road, Tsimshatsui, Kowloon
Hong Kong

To protect your confidentiality, we can only respond to such requests to the email address that you have registered or otherwise provided to us. Please remember that if you make such a request, we may not be able to provide you with the same quality and variety of services to which you are accustomed.

In addition, in some circumstances based on applicable law, you may request that we cease sharing personal information about you with our business partners or that Sino Hotels cease using personal information about you on the grounds that such personal information was acquired by unjust means or used in violation of law by sending your written request to

Data Privacy Officer
Sino Hotels
The Royal Pacific Hotel & Towers,
China Hong Kong City, 33 Canton Road, Tsimshatsui, Kowloon
Hong Kong

We will seek to honour those requests consistently with applicable law.

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G. Legal Requirements

Except as detailed in this Internet Privacy Policy Sino Hotels will not disclose personally identifiable information to third parties outside the Sino Hotels without your permission.

You hereby consent to our use of your personal information other than for the above purposes, and its disclosure to third parties, when we believe in good faith that such disclosure is required by law, regulations, order or notices issued by a competent authority, or is necessary or desirable to investigate or protect against harmful activities to guests, visitors, employees, or others, or to property (including these websites).

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H. Third Party Websites

If you enter or choose to leave our websites via links to other non-Sino Group and / or non-Sino Hotels sites (including those of our advertisers, content providers, vendors, independent hotels, affiliates and partners), your visits to those sites are not covered by this Internet Privacy Policy.

We do not control and shall not be responsible for the collection of personal information by third party websites, or websites not controlled or authorised by us and these websites may have their own privacy practices. We accept no responsibility or liability for third party websites' practices and policies. You should contact the relevant website administrator or web master directly to ask questions about their privacy practices and policies.

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I. Internet Privacy Policy Changes

In the future, we may make changes to this Internet Privacy Policy. The revised Internet Privacy Policy will be dated and be displayed via a link on this website so that you will know what types of information we gather and the categories of third parties with whom we may share the information.

If you wish to opt out of receiving communications from us or for any questions or concerns about this Internet Privacy Policy, you may contact us at

Data Privacy Officer
Sino Hotels
The Royal Pacific Hotels & Towers,
China Hong Kong City, 33 Canton Road, Tsimshatsui, Kowloon
Hong Kong

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Effective Date
This Internet Privacy Policy is effective as of 28 March 2013